I was talking with the owner of a small business this week, discussing how he was building compliance into his operations. His largest client now requires him to record outgoing calls when verifying information or contacting customers. So, he added a recording solution to his existing phone system, but isn’t happy with it.
He highlighted his three biggest problems:
It’s expensive. “The recording system just adds to the money I already pay each month for my 4 office phone lines.”
“I need an IT guy to fix it when it’s not working. It’s too complicated for my employees to manage.”
“It’s hard to retrieve call recordings quickly when my client wants to audit the case. The file names of the recordings are dates & times—they don’t link to the case.”
I wasn’t surprised, these are some of the most common problems we hear about when we talk with small businesses about recording calls and meeting compliance requirements.
Other problems that are equally common include:
- Recording rules.
Most add-on recording systems don’t give you full control over which calls get recorded. They record either every call or no calls, instead of just the calls you want. - Sharing recordings.
It’s difficult to quickly and securely share call recordings with a client who wants to audit a case. - Security and backups.
Most small office computer and phone systems aren’t setup for the IT security, IT maintenance and data back-up demands of a call recording
Add-on call recording systems are problematic because they aren’t made for small businesses. They don’t connect to case update systems, it’s difficult to record just the calls you want and the maintenance is a burden. The systems may add compliance, but it costs you a lot.
Better Call Recording for People Search
If you need to add call recording to your operations, you can avoid the common problems of add-on systems by using BellesLink, a cloud-based phone system for made just for small businesses.
Call recording is easier with BellesLink because:
- You have full control over which calls get recorded.
You can set rules to record inbound and/or outbound calls. Even limit recording to certain phone numbers. - All call recordings are automatically linked to a case.
Instead of searching, for recordings, you can access them directly from the case file. - Start, stop and re-start call recordings as needed.
If your call is disrupted or put on hold you can stop, then re-start anytime, to record only what you want. - Quickly find the recordings you need.
Because recordings are linked to a cases, you can find the ones you need in just 3 clicks. - Securely share recordings.
Clients can access recordings you share with them using the BellesLink Exchange. - Never loose a recording.
All your data, including call recordings, is securely backed-up to the cloud. - Record calls for free.
Call recording is included with every BellesLink plan. - No data storage and IT headaches.
BellesLink runs in a web browser. - Eliminate the cost of your phone system.
BellesLink is a cloud phone system that can completely replace your current VOIP or PBX phones.
Call recordings are an important part of compliance. They protect you and your client. Adding call recording to existing phone systems can be difficult, expensive and inefficient.
The BellesLink platform is a better way to get the call recording tools you need, meet compliance requirements and reduce your overhead costs. BellesLink plans with free call recording start at just $25.00 per month.